Refund & Exchange Policy
Last Updated: 10 October 2026
At ELDORA AYURVEDA PRIVATE LIMITED, we are committed to providing quality Ayurvedic wellness products, herbal supplements, nutritional products, and personal-care solutions. We want you to have a satisfactory shopping experience. If you receive an incorrect, damaged, defective, or otherwise eligible product, you may request a return, replacement, or refund subject to the conditions outlined below.
1. Return & Exchange Period
Return, replacement, or refund requests must be raised within 5–7 days of delivery.
Due to the nature of our Ayurvedic, herbal, nutritional, and personal-care products, eligible items must generally be unopened, unused, and in their original sealed condition, with the original packaging, labels, and accessories intact.
Products that have been opened, consumed, used, tampered with, or damaged after delivery may not be eligible for return or exchange.
2. Eligible Reasons for Return or Exchange
A return, replacement, or refund may be considered in the following situations:
- Wrong product received.
- Product received different from the product ordered.
- Product damaged during shipping or delivery.
- Product received with a verified manufacturing or packaging defect.
- Product received with leakage or a broken seal upon delivery.
- Expired product received at the time of delivery.
- Missing items or products from the order.
Customers should contact our support team as soon as possible after delivery if they identify any of these issues. Supporting photographs or videos may be requested for verification.
3. Product-Specific Return Conditions
As our store offers Ayurvedic herbal teas, powders, capsules, syrups, oils, nutritional supplements, joint-care products, liver-care products, diabetes-care products, and other wellness items, the following conditions apply:
- Herbal teas, powders, and nutritional products: These must remain unopened and sealed to qualify for a return, except where an eligible delivery or product defect is verified.
- Capsules and tablets: Products must remain unopened, with their original seals and packaging intact.
- Syrups and herbal oils: Bottles must remain unopened and unused, with their original seals intact, except when leakage or damage occurred before delivery.
- Wellness kits and combo packs: All included products must be returned together in their original condition, unless the issue concerns a missing or damaged item.
- Personal-care products: Opened or used products are generally not eligible for return for hygiene reasons, except where an applicable defect or incorrect supply is verified.
All return requests are subject to product inspection and approval by our customer support team.
4. Product Condition
For an eligible return or exchange, the product must:
- Be unused and unopened, wherever applicable.
- Have the original seal intact, wherever applicable.
- Be returned in its original packaging.
- Have the original labels and batch details intact.
- Not be tampered with or contaminated.
- Include all components and accessories supplied with the order, wherever applicable.
For damaged, leaking, incorrect, or expired products, customers may be asked to provide clear photographs of the product, packaging, batch number, and expiry date. An unboxing video may also be requested where necessary.
5. Non-Returnable Products
The following products or situations may not be eligible for return or exchange:
- Products that have been opened, consumed, or partially used.
- Products with broken or tampered seals, except where the damage occurred before delivery.
- Products damaged after delivery due to customer mishandling or improper storage.
- Products returned without original packaging or labels where these are necessary for verification.
- Products returned after the applicable 5–7 day return period.
- Products purchased with incorrect details provided by the customer.
- Products specifically marked as non-returnable on the product page, subject to applicable consumer rights and exceptions for defective, damaged, expired, or incorrectly supplied goods.
These restrictions help maintain product hygiene, safety, and quality.
6. How to Request a Return or Exchange
To request a return, replacement, or refund, please contact our customer support team within the applicable return period and provide:
- Order number.
- Customer name.
- Registered mobile number.
- Product name.
- Reason for the request.
- Clear photographs of the product and packaging.
- Batch number and expiry date, where applicable.
- Unboxing video, if available or requested by our team.
WhatsApp / Customer Support: 7470010300
Email: deepak.sokhal@eldoraayurveda.com
Our team will review the request and supporting information before confirming the appropriate resolution.
Please do not ship any product back without first contacting our customer support team and receiving return instructions.
7. Refunds
Once an eligible returned product has been received and inspected, an approved refund will be processed according to the applicable payment method and order conditions.
Where a return is approved because of an incorrect, damaged, defective, or expired product, we will assess the appropriate resolution, which may include a replacement or refund.
Refund processing time may vary depending on the payment gateway, bank, or financial institution.
For Cash on Delivery orders, additional information may be required to arrange the refund.
Any applicable refund will be processed in accordance with the applicable law and the circumstances of the order.
8. Return Shipping
If a product is received damaged, defective, expired, or incorrect due to an issue attributable to ELDORA AYURVEDA PRIVATE LIMITED, we will review the case and communicate the appropriate return, replacement, or refund arrangements.
For other approved returns, shipping arrangements and any applicable charges will be communicated by our customer support team.
Customers should follow the return instructions provided by our team to ensure the product can be identified and inspected correctly.
9. Cancellation
Order cancellation requests should be submitted as soon as possible after placing the order.
If an order has not yet been processed or shipped, we will review the cancellation request and confirm whether cancellation is possible.
Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, customers may contact our support team to understand the available options under this policy.
Approved cancellations and any applicable refunds will be processed according to the order status and applicable law.
10. Refund Delays
If your approved refund has not been received within 10 working days after the refund has been initiated, please contact us with your order details.
Our team will check the refund status with the relevant payment gateway or banking partner and provide an update.
Actual crediting time may depend on your bank or payment provider.
11. Contact Us
For any return, replacement, exchange, or refund-related questions, please contact us using the details below.
ELDORA AYURVEDA PRIVATE LIMITED
SCF 155, URBAN ESTATE PHASE 1, PART 1,
NEAR PETROL PUMP, STREET NO. 7,
GOLDEN AVENUE, Jalandhar, Punjab, India
GSTIN: 03AAGCE5437J1ZO
Customer Support / WhatsApp: 7470010300