PRIVACY POLICY

Last updated: October 10, 2026

This Privacy Policy explains how ELDORA AYURVEDA PRIVATE LIMITED ("we", "us" or "our") collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise use our online store and related services (the "Services").

Our business address is SCF 155, URBAN ESTATE PHASE 1, PART 1, NEAR PETROL PUMP, STREET NO. 7, GOLDEN AVENUE, Jalandhar, Punjab, India – 144022. Our GSTIN is 03AAGCE5437J1ZO.

We offer Ayurvedic wellness products, including herbal teas, nutritional supplements, herbal oils, wellness powders, capsules, syrups and other health and wellness products.

Our website is made by Shopdeck, which provides technology and related services that enable us to operate our online store. This Policy describes our practices as the seller. Shopdeck and other service providers may process information as needed to provide their services.

1. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you use the Services. It may include:

Contact details: Your name, phone number, email address and delivery address.
Order details: Products purchased, order status, billing and delivery information, and customer support requests.
Payment-related details: Payment status, transaction reference and payment method. Payments may be handled by payment gateways or other payment service providers. We do not ask you to send us your card PIN, UPI PIN, password or one-time password.
Account details: If you create an account, we may collect login and profile information.
Consultation and enquiry details: Information you voluntarily provide when contacting us about our products, requesting product guidance or submitting a customer support enquiry. Please avoid sharing unnecessary sensitive medical information.
Messages and feedback: Reviews, feedback, communications or other information you choose to provide.
Technical and usage information: Information collected automatically when you visit or interact with our website, as described below.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit or use the website, technical information may be collected automatically, such as your device and browser type, IP address, approximate location derived from your IP address, pages visited, referring website and interactions with the Services.

Cookies or similar technologies may be used to keep the website working, remember preferences, understand site usage and help protect the Services.

You can manage cookies through your browser settings. Disabling cookies may affect certain website features.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Process, confirm, fulfill and deliver orders for our Ayurvedic and wellness products.
Provide customer support and respond to questions about our products, orders, deliveries and services.
Respond to product enquiries and consultation requests submitted through our website or other customer support channels.
Confirm payments, prevent or investigate suspected fraud, and protect the security of the Services.
Communicate with you about orders, account activity, delivery updates, support requests or changes to our policies.
Operate, maintain and improve our website, products and Services.
Send promotional communications where permitted by law. You can ask us to stop marketing messages at any time; transactional messages relating to your orders may still be sent.
Comply with applicable legal and regulatory obligations and establish, exercise or defend legal claims.

We use information for these purposes only as reasonably necessary and as permitted by applicable law.

4. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with service providers that help us operate the Services, including:

Shopdeck, which provides website technology and related services.
Payment processors and banks that facilitate transactions.
Delivery and logistics providers that fulfill and deliver orders.
Customer support providers who help us respond to enquiries.
Hosting, analytics and other technical service providers.
Professional advisers and other parties where necessary for legitimate business or legal purposes.

We share information with these parties only as reasonably necessary to provide their services or as otherwise permitted by law.

We may also disclose personal information when required by law, to respond to valid legal process, to protect our rights or the safety of others, or in connection with a business reorganization or transfer.

We do not sell personal information for money.

5. SHOPDECK AND OTHER SERVICE PROVIDERS

Our website is made by Shopdeck. Shopdeck may process technical, order or other information to provide and support our website and related services.

Payment gateways, logistics providers and other service providers may independently process information under their own privacy policies and terms. We encourage you to review the applicable policies of these providers to understand how they handle your information.

6. RETENTION AND SECURITY

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including processing and delivering orders, providing customer support, maintaining business and transaction records, resolving disputes, enforcing agreements and meeting legal requirements.

Retention periods vary according to the type of information and the purpose for which it is used.

We use reasonable measures designed to protect personal information against unauthorized access, misuse, loss or disclosure. However, no website, transmission or storage system can be guaranteed to be completely secure.

7. YOUR CHOICES AND RIGHTS

Depending on applicable law, you may have the right to request access to, correction or deletion of your personal information, withdraw consent where processing is based on consent, or raise a concern about how your information is handled.

To make a request, contact us using the details provided in the Contact section. We may need to verify your identity before processing your request and may retain certain information where required or permitted by law.

You can opt out of promotional communications by using the unsubscribe method provided in the message or by contacting us. You may continue to receive non-promotional communications relating to your orders, deliveries or service requests.

8. CHILDREN'S PRIVACY

Our Services are not intended for children to use independently. We do not knowingly seek to collect personal information from children in circumstances where parental consent or other legal authorization is required.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate steps in accordance with applicable law.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. These third parties may have their own privacy policies and data-handling practices.

We do not control their privacy practices and are not responsible for their policies or content. We encourage you to review their privacy policies before providing personal information to them.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers or applicable legal requirements.

We will publish the updated version on this page and revise the "Last updated" date. Changes take effect when posted, unless a different effective date is stated.

We encourage you to review this Policy periodically to remain informed about how we handle personal information.

11. CONTACT

For questions, requests or concerns about this Privacy Policy or our handling of personal information, please contact us using the details below:

ELDORA AYURVEDA PRIVATE LIMITED

Business Address: SCF 155, URBAN ESTATE PHASE 1, PART 1, NEAR PETROL PUMP, STREET NO. 7, GOLDEN AVENUE, Jalandhar, Punjab, India – 144022

GSTIN: 03AAGCE5437J1ZO

Customer Support / WhatsApp: +91 7470010300

Customer Support Hours: 24/7

Email: deepak.sokhal@eldoraayurveda.com

Website: https://eldoraayurveda.in/

Website technology provider: Shopdeck